The Debrief | Can AI Make Shopping Online Less Annoying? The Business of Fashion
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Etsy’s CEO says the human touch gives the e-commerce giant a strong sense of purpose – Fortune
Attention, shoppers: There aren’t many places online where an actual person sells you something—let alone something they made themselves. Blame automation and mass production.One big exception is Etsy, the global marketplace for handmade, vintage, and craft goods.People want what it’s offering. CEO Josh Silverman tells me that since he took…